Terms & Conditions

Last updated: July 2026 → ler em Português

1. Overview and acceptance

Welcome to the PETITE DAY SPA. By accessing and using this website, you agree to these Terms and Conditions and to our Privacy Policy & Cookies. We recommend that you read this document carefully before using our services or making any purchase.

  • The content on our website is provided for general information only and may be updated at any time. We make reasonable efforts to ensure that the information on our website is accurate and up to date, but we do not warrant that it is free from errors or omissions.

  • Links to third-party websites are provided for convenience only. We are not responsible for the content or practices of those sites.

2. Bookings & Availability

  • All treatments are subject to availability. To secure your preferred date, time, and service, we recommend booking as far in advance as possible.

  • Bookings can be made via our website, by phone, by WhatsApp, or by email.

  • A booking is confirmed only once you have received a confirmation from us. Until then, your appointment is not guaranteed.

  • We offer couples treatments. Please indicate this at the time of booking.

  • Home visits are not available. All treatments take place at our premises in Lagos.

  • We reserve the right to make changes to our services, pricing, or availability at any time without prior notice.

3. Cancellations & Rescheduling

We understand that plans can change. If you need to cancel or reschedule your appointment, please let us know as early as possible.

  • Cancellations made at least 24 hours before the scheduled appointment: no charge.

  • Cancellations made less than 24 hours before the scheduled appointment: the full cost of the booked service will be charged.

  • No-shows (failure to attend without notice): the full cost of the booked service will be charged.

To cancel or reschedule, please contact us by phone, WhatsApp, or email. We recommend calling or messaging directly for urgent cancellations.

We reserve the right to cancel or reschedule appointments due to unforeseen circumstances (illness, emergencies, etc.). In such cases, we will notify you as soon as possible and offer an alternative appointment or a full refund.

4. Late Arrivals

We kindly ask you to arrive on time for your appointment. If you arrive late, your treatment time may be reduced to avoid inconvenience to other clients. The full price of the treatment will still apply.

5. Adults Only

To maintain a peaceful and relaxing environment for all of our clients, PETITE DAY SPA is exclusively for adults (18 years and over). We love children, but we are unable to accommodate them on the premises during your visit.

6. Health, Safety & Contraindications

Your health and safety are our priority. We ask that you:

  • Inform us at the time of booking of any relevant medical conditions, allergies, skin sensitivities, injuries, or recent surgeries that may affect your treatment.

  • Inform your therapist before the treatment begins of any changes to your health since booking.

  • Disclose if you are pregnant, as some treatments may not be suitable.

We reserve the right to adapt, modify, or decline a treatment if we believe it may be unsuitable or unsafe for you. In such cases, we will always try to offer an appropriate alternative.

PETITE DAY SPA accepts no liability for any reaction, injury, or discomfort arising from a failure to disclose relevant health information prior to treatment.

7. Prices & Payment

  • All prices are displayed on our website and are inclusive of applicable taxes.

  • We reserve the right to change our prices at any time. The price applicable to your booking will be the one confirmed at the time of booking.

  • Payment is due at the time of your appointment unless otherwise agreed in writing.

  • We accept payment by the methods displayed at the time of booking.

8. Gift Vouchers

  • Gift vouchers, where available, are valid for the period stated on the voucher.

  • Vouchers cannot be exchanged for cash and are non-refundable.

  • Lost or stolen vouchers cannot be replaced.

  • Vouchers are transferable — they may be used by someone other than the original purchaser.

9. Products

  • Products purchased in-store are subject to availability.

  • If you are unsure which product is right for your skin type or needs, please ask us — we are happy to advise.

  • We do not accept returns or exchanges on opened or used products unless they are faulty.

  • If a product is faulty or damaged, please contact us within 7 days of purchase.

10. Conduct & Right to Refuse Service

We are committed to providing a welcoming, respectful, and relaxing environment for all clients and staff. We reserve the right to refuse service or to ask a client to leave the premises if their behaviour is deemed inappropriate, disrespectful, or disruptive.

11. Liability

  • PETITE DAY SPA is not responsible for any loss, theft, or damage to personal belongings brought onto our premises.

  • We are not liable for any adverse reaction arising from a treatment where the client failed to disclose relevant medical or health information beforehand.

  • Our liability in connection with any treatment or product purchased from us shall not exceed the amount paid for that specific service or product.

  • Problems resulting from the client’s own negligence or failure to follow post-treatment instructions

  • Indirect or consequential damage, or loss of profits

12. Intellectual Property

All content on the website (text, images, trademarks, design,) is the exclusive property of PETITE DAY SPA and is protected by copyright. Reproduction, distribution or commercial use without written authorisation is prohibited.

13. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Portugal. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the Portuguese courts.

As a consumer based in the EU, you may also have rights under applicable EU consumer protection legislation.

14. Disputes and alternative dispute resolution

In the event of a dispute, the consumer may, in accordance with Law No. 144/2015, resort to alternative dispute resolution:

Centre for the Arbitration of Consumer Disputes

→ https://consumoalgarve.pt/

15. Electronic Complaints Book

We provide access to the Electronic Complaints Book, in accordance with Decree-Law No. 156/2005:
→ https://www.livroreclamacoes.pt/inicio

16. Changes to These Terms

We may update these Terms & Conditions from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website or services after any changes constitutes your acceptance of the updated terms.

17. Contact Information

If you have any questions about these Terms & Conditions, please contact us.

  • Business owner: Irina Alekseyeva Duarte

  • Address: Rua da Gafaria, Bloco 5R/C Esq. Loja 8, 8600-545 Lagos, Portugal

  • Email: irina_alekseyeva@hotmail.com

  • Phone: (+351) 969 839 963
    (Portuguese mobile network call)